The second time I tried to use the Generac 5993 it just shuts itself off while I am up on the ladder and while I use it, so of course I have to constantly climb up and down to try and keep it working. I read all the instructions, directions, etc.
I also made the HUGE mistake of not knowing what if any return policy Pressure Washers Direct had before I bought from them. The policy is once you have used it NO RETURNS!!!

I am amazed that most companies do not know anything about their product or service.
The lessen I learned from buying my Generac on line and also from buying a BMW is that you should only buy local and from a dealer or store you trust!!!!!!!!! The BMW dealers are too far away and too few also.
If you buy non local: When you have problems or questions you have screwed yourself, because the Co. will not help at all or you spend far too much time and money traveling back and forth again and again.

The Generac does not clean the siding on my 2 story home. I am about 10-15 feet away on a ladder so maybe I need to get closer somehow or buy a extension of some sort. I have used different soaps and detergents both pressure washer specific and others to no avail.

Generac and Pressure Washers Direct said it was made here in the U.S. but I plainly see on the pump that it is made in China!
I did research of how to use a pressure washer and what to use as a cleaner before I bought this and it seems to be of no help in this case.
I also have a BMW motorcycle the F800GS and BMW treats owners like dirt. They have no interest in helping or fixing the mistakelemon you bought from them. I also asked questions about buying BMW accessories and you would think I was trying to rob them.
Apple seems to be one of the few Co. that makes a effort to keep you the customer happy.